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Your Warranty With TechHeaven

Thanks for choosing TechHeaven as your preferred repairer!

1. Overview

TechHeaven provides warranty coverage on components replaced during repair. This warranty is provided in addition to your rights under the Australian Consumer Law.

Warranty coverage is divided into the following categories:

  • Genuine Samsung Repairs

  • Non-Wear Parts

  • Wear Parts

Warranty applies only to the components replaced as part of the repair and does not extend to unrelated faults or pre-existing issues.

2. Genuine Samsung Repairs

Repairs performed using Genuine Samsung parts under Samsung’s authorised repair program are subject to Samsung’s repair standards and warranty terms.

All Genuine Samsung Repairs must meet Samsung factory specifications prior to release. Warranty for these repairs is provided directly by Samsung and is not covered under TechHeaven’s Wear Part, Non-Wear Part, or Lifetime Workmanship Guarantee policies.

Samsung provides a warranty of:

  • 90 days from the date of repair; or

  • The remaining balance of the original manufacturer warranty,

whichever is greater.

Warranty claims relating to Genuine Samsung Repairs will be assessed in accordance with Samsung’s policies and procedures.

Your rights under the Australian Consumer Law continue to apply.

3. Non-Wear Parts

Non-Wear Parts are components that do not typically degrade through normal use.

Examples include:

  • Display assemblies (excluding physical damage)

  • Cameras

  • Internal flex cables

  • Sensors

  • Speakers

  • Microphones

  • Battery circuitry (power management faults)

Coverage

Non-Wear Parts are covered by:

  • A 12-month manufacturer warranty (where applicable); and

  • A Lifetime Workmanship Guarantee from TechHeaven.

The Lifetime Workmanship Guarantee applies for as long as you own the device and it is used under normal operating conditions.

Warranty does not cover:

  • Physical damage

  • Liquid damage

  • Unauthorised repairs or tampering

  • Misuse, neglect, or environmental exposure

4. Wear Parts

Wear Parts are components that naturally degrade due to mechanical use, friction, environmental exposure, or charge cycles.

Examples include:

  • Rechargeable batteries

  • Charging ports

  • Power and volume buttons

  • Home buttons

  • Adhesives and water-resistant seals

Coverage

Wear Parts are covered by a 12-month warranty against manufacturing defects only.

Normal wear, contamination, oxidation, corrosion, mechanical fatigue, or performance degradation due to use are not considered manufacturing defects.

Battery-Specific Conditions

Battery capacity naturally reduces over time and is not considered a defect unless:

  • Capacity falls below 80% of original design capacity

  • Within 500 charge cycles

Battery swelling or expansion caused by ageing, environmental exposure, extreme temperatures, or physical stress is not considered a manufacturing defect unless confirmed upon inspection.

TechHeaven is not responsible for secondary damage (including screen lift, rear glass separation, or chassis distortion) that occurs prior to the device being returned for inspection.

5. 14-Day Auxiliary Support Period

We provide 14 days of complimentary technical support following repair for issues not directly related to the replaced component.

This period does not extend or modify warranty coverage.

6. How to Make a Warranty Claim

If you believe you have a warranty concern:

  1. Immediately power off the device.

  2. Cease using or charging the device.

  3. Return the device to TechHeaven for physical inspection during trading hours.

Continued use of a device after a fault becomes apparent may result in additional damage and may affect warranty eligibility.

Warranty claims require physical inspection. Claims will not be assessed via phone, email, or photographs.

If you are unable to attend in person, please contact our store to discuss available options.

7. Devices with Additional Physical Damage

Where a warranty claim is otherwise valid but the device has unrelated physical damage that prevents safe access to the repaired component, you may be required to rectify that damage before warranty repairs can proceed.

Example: If a battery replacement is covered under warranty but the display is broken and must be removed to access the battery, the display must be replaced prior to proceeding.

8. Assessment & Service Fees

TechHeaven reserves the right to charge an assessment or service fee where:

  • A claim falls outside warranty terms;

  • A device is inspected and no fault is found; or

  • Liquid damage is present and repair is declined.

Assessment fees vary depending on device type and complexity. 

9. Void Warranty Conditions

Warranty is void if:

  • The device has liquid damage;

  • The device has been opened, modified, or repaired by an unauthorised technician;

  • The device shows signs of impact damage, misuse, neglect, or environmental exposure;

  • Liquid or tamper indicators have been triggered.

10. Warranty Periods

Warranty repairs do not reset or extend the original warranty period.

Replacement parts fitted under warranty inherit the remaining warranty term from the original repair.